Once you have established your work at home business the next step you will want to take is to lose all the clients you have so carefully gained. Luckily, this can be done by following five simple steps. Indeed, losing your clients is far easier than gaining them in the first place! By following these tips, your clients will soon desert you.
Do not communicate. If you do, make sure it is in your preferred method. On a more serious note, we can safely assume that you actually want to keep your clients. Therefore, it is of top importance to maintain regular communication with your clients. Keep them in the loop with what is going on, and reply as soon as possible to their inquiries. Return phone calls and texts in good time. Do not be afraid to schedule face-to-face meetings, especially with local clients. Let the client dictate the best method of communication – if they prefer email, do that. Phone calls, then let it be phone calls.
Be impersonal. Treat your clients like a job, not a human. It is actually immensely important to make your clients feel as much as possible like individuals who you personally care about. The personal touch can make all the difference, according to HomeCarePulse.com. Be respectful to their opinions (more about that in a minute) and to them as people.
Miss appointments and anything else you schedule. This clearly fits perfectly with points one and two above. Missing your scheduled meetings or phone calls or other communication results in bad communication – which will help you lost clients quickly. In addition, it says in a nonverbal way that the clients do not matter to you, that you have other things that are more important. When a client feels like you do not care, they are more likely to leave. In addition, it makes you appear extremely unprofessional.
“Over promise and under deliver.” That’s how Rhonda Abrams puts it in her article titled “How to Lose a Client in 7 Easy Steps.” If you exaggerate the services you are able to provide, your clients will be disappointed. Make sure that whatever you promise is what you can actually deliver. This includes being honest in how much you will charge for whatever services you are providing, as CreativeBloq.com says. However, if you follow the “over promise and under deliver” slogan, you will certainly lose clients with speed.
You always know best. Insist on that. As the professional, in some jobs it can be easy to try to take over decision-making. After all, you probably know what the best course of action will be. However, allowing your client to make their own decisions is important. That helps them know that they truly matter.
Follow those five easy steps and your client list will drop to zero in no time. By skipping communication, acting impersonally, missing appointments, overpromising, and insisting on your way, you can have no clients easily. Just five simple points to that successful end!