Consistency: It Gets the Job Done and Brings the Clients Back for More

Consistency-It Gets the Job Done & Brings Clients Back for MoreI love what I do. I mean, seriously, my job description spans from creative development to organization to implementation of new marketing procedures and beyond. Life as a virtual assistant is good, except when it’s not.

There are times when I am on top of my game and clients love my work. They praise what I’ve done for their project, ministry, website or business. Then there are the other times where life gets in the way or I take on too much and, well, projects drag on longer than they should.  Why can’t my greatness be, well, more consistent?

Before you think I have a big head about myself, let me stop you. What I’m trying to point out is the importance of developing consistency as a professional.  The glimpses of greatness are awesome. Those are the times we shine as professionals. Those are times our clients remember what we’ve done for them. Unfortunately, lapses in consistency are also remembered by our clients – sometimes more than our awesomeness.

While I am not the greatest, most consistent person out there, here are a few things which I’ve noticed helps:

Details. It’s the little things that make a difference.  When proofreading a client’s blog post, it’s important that their best foot is always put forward on your watch. If the post is last seen by you before it is scheduled to go live, make sure every “t” is crossed and every “i” is dotted. Sometimes it’s a matter of too many spaces between characters. Don’t just let it by, delete the extra spaces. Some might consider it to be nit-picky, but details are important. The details will slow you down, but the consistency in your details contributes to your client shining as a professional.

Notes. I’d love think that I have an awesome memory, but the truth of the matter is that I do not. While some things I remember quite well, other things just slip through my memory-catcher like dissipating fog. That’s where note-taking comes in. I have found over the years that there will be certain tasks which I have to do a bit of research to figure out the best execution. I suggest a binder with a log of how to do things. Right after figuring out a specific task, run through it again but this time take screenshots (ctrl+prt sc) at different steps along the way. Type up a quick step-by-step with screenshots, print it out and add it to your files.  The idea was given to me by Ruth Martin, a fellow VA, but the practice of actually doing it will save HOURS of retracing your steps, especially for tricky but infrequent tasks.

Do you have tips that have helped develop your consistency? I’d love to hear them! Be sure to share them in the comment section below.

Posted in General Business Etiquette, Virtual Assistant and tagged , .

Pebbles Jacobo

Pebbles Jacobo, A&P Virtual Enterprises, began working from home as a VA (Virtual Assistant) several years ago. Jacobo enjoys working with clients in various fields, but specializes in working with Christian speakers, authors, and ministries.